Globe advances towards future-proof infrastructure

MANILA, Philippines — All of its 6,000 base stations deployed nationwide to be HSPA+ and 3G-enabled by the year 2013, Globe Telecom Inc announced Tuesday.

With HSPA+ and 3G-enabled locations, dropped calls shall be decreased and voice call conversations shall be clearer.

According chief technical adviser Robert Tan, Globe Telecom’s latest $790 million network modernization will future-proof the company so it can use the most advanced 4G technologies and be truly customer-centric.

“Our modernized network and IT systems will address all current needs of our customers, giving them an unparalleled experience to set Globe apart from competition,” he stressed. “Our plans are ambitious, yet necessary (for our goal).”

An important component of Globe's modernization program is the increased use of fiber optics by 50 percent that will result in increased capacity, improve network quality. Such improvements aims to meet the growing demand for bandwidth-heavy services such as broadband and mobile data. This will also improve network resiliency and protect traffic to ensure uninterrupted services and keep customers always connected.

This will also improve network resiliency and protect traffic to ensure uninterrupted services and keep customers always connected.

In addition, the company’s technical team can now respond to network-related issues more quickly regardless of location.

Modernization comes alongside Globe’s IT transformation initiative to put in place a standards-based architecture that will respond to future business requirements. Once the new system is in place, Globe Stores and call centers can immediately respond to customer queries and service requests.

Globe will also establish a Joint Innovation Center (JIC) with its technology partner, Huawei to learn network best practices and tap into the latest development of 17 Huawei global Research and Development centers.

“Our network is the backbone for delivering our products and services. By modernizing, we can better provide customer needs and maintain our competitive position in the market,” Tan commented.

Aside from benefitting subscribers, the new network will also use environment-friendly “green” solutions to reduce the company’s carbon footprint, boost energy savings, and reduce power consumption.

Alongside its network modernization program, Globe embarked on an information technology (IT) transformation to enhance business support systems to improve customer experience.

A standards-based IT architecture will be in place that is robust, scalable, and flexible, allowing Globe to quickly respond to future business requirements. Once the new system is in place, Globe will have an integrated front-end application that will allow Globe Stores and call centers to respond quickly to customer queries and service requests.